Return & Refund Policy
Last updated: June 2026
As a B2B wholesale supplier, our return and refund policy applies to verified business buyers who have placed confirmed orders via proforma invoice. Catalog browsing does not constitute a purchase.
WholesaleGulf is committed to supplying quality products as described. If there is an issue with your order, we will work to resolve it promptly. Please read the conditions below carefully.
1. Eligibility for Returns
You may request a return or replacement if:
- Products received are materially different from what was ordered (wrong product, wrong brand, or wrong quantity).
- Products are damaged or defective upon arrival and the damage was not caused in transit by the buyer's chosen carrier.
- Products are expired or near-expiry at the time of delivery (within 30 days of expiry date).
Returns are not accepted for:
- Change of mind or decisions made after receiving the products.
- Products that have been opened, used, relabeled, or altered in any way.
- Products where the outer packaging only is damaged but the product itself is intact and sellable.
- Orders placed on a "final sale" or "clearance" basis as noted at the time of purchase.
2. Timeframe for Reporting Issues
All return or damage claims must be reported within 48 hours of delivery. After this window, we are unable to accept claims related to delivery condition. To report an issue, contact us via WhatsApp or email with:
- Your order/proforma invoice number.
- Clear photos of the affected products and their packaging.
- A brief description of the issue.
3. Resolution Process
Once we receive and verify your claim, we will respond within 2 business days with one of the following resolutions:
- Replacement: We will ship replacement units for confirmed defective or incorrect items at no additional cost.
- Credit note: A credit note against a future order for the value of the affected items.
- Partial refund: Where replacement is not feasible, a partial refund may be issued to the original payment method or account.
Full refunds of entire orders are only issued in exceptional circumstances where the entire shipment is unacceptable and a replacement cannot be arranged.
4. Return Shipping
Where a return of physical goods is required, we will coordinate the logistics. Do not return products without receiving written authorization from WholesaleGulf first. Unauthorized returns will not be accepted.
5. Refund Processing Time
Approved refunds are processed within 7 to 14 business days from the date of approval, depending on your bank or payment provider.
6. Contact
To initiate a return or refund claim, or for any questions about this policy, please contact our team via the details on the catalog page. Include your order number and supporting documentation to speed up the process.
